People, work & organizations
Examining how hiring, skills, rewards, leadership, and work design change as AI becomes part of everyday operations.
Aug 01, 2026 · 4 min read
Rising labor cost does not automatically mean cuts
Before reducing headcount, compare training, automation, outsourcing, and work redesign by cost per accepted unit of output.
Aug 01, 2026 · 4 min read
Skills-based hiring starts with the workflow
A stable labor market does not make hiring easy; the workflow must be translated into observable skills and work samples.
Jul 30, 2026 · 5 min read
AI changes work most when the workflow changes
Why adding a chatbot to old handoffs is weaker than redesigning decisions, roles, escalation paths, and measures around human-AI collaboration.